Frequently Asked Questions
United Yearbook is available to answer your questions seven days a week.
Listed here are the most frequent questions asked by our customers.
Please contact us if you don’t see your particular question listed here.
Is the design software provided by United Yearbook compatible for both Mac and PC?
A: Our proprietary online design software operates off a browser, preferably on Google chrome. It is compatible with Mac and PC’s. We do recommend using a laptop or a desktop computer to design the yearbook layout.
Is software training and technical support included in the yearbook contract?
A: Yearbook software training is included and technical support is available during and after office hours.
What type of binding is used with yearbooks manufactured by United Yearbook?
A: United Yearbook binds all our yearbooks, both paperback and hard cover, with “section-sewn” or “smythe-sewing”. This powerful binding ensures each yearbook is tightly bound with little chance of falling apart even after years and years of handling.
I want to increase my yearbook order. What is the final date I may do so without jeopardizing the final delivery schedule?
A: You may place an additional order up to one month before the final submission deadline. Special arrangement can be made with your designated yearbook representative.
How often will our yearbook representative visit or meet our class throughout the year?
A: The yearbook representative will schedule a meeting with the yearbook adviser during the Summer months. During the meeting, we will discuss the goals and lesson plans for our workshops and software training. In the Fall when school begins, there will be regularly scheduled virtual meetings, in addition to follow-up emails, social media information, and/or phone calls.
How do we avoid any unexpected surprises when we receive our final bill?
A: The school pays only for services outlined clearly in the yearbook contract. Any extra charges must be approved by the authorized agent from the school administration first before the additional service is rendered. There will be no surprises on billing matters. United Yearbook does not use "surprise billing" to negotiate a renewal of a yearbook contract!
How can I accentuate the content and events in the yearbook before the final submission?
A: You can incorporate the additional content on the printed supplement pages.